Forum Discussion
Thanks for reaching out to us about this. I've seen some others report an issue with the PS4 recording feature. Have you tried disabling that through the PS4 settings to see if it helps get around the blocked recording message?
If you haven't attempted a power cycle lately, this step can help with performance issues like crashing/freezing:
Power Cycle
- Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
- Turn it back on after 1 minute. Launch the game.
I've also disabled the notifications but the screen still greys out. I will also try a power cycle, but what if that doesn't work?
- EA_Blueberry6 years ago
Community Admin
Do you have a 2nd controller plugged in that's charging? Please keep us updated and we'll do our best to troubleshoot with you, however if you need immediate 1:1 troubleshooting our Live-Support team is available for live-chat and phone support 24/7. We want to make sure you can jump into the game at launch.
- 6 years ago
I’ve restored licenses and restarted my PS4 how you instructed , holding the button down for 7 seconds and then turning it on after 1 minute. Madden is still frozen. After the patch of 1.06 the video cinematic keeps playing but the screen is still greyed out and the bar is stuck at half full.
- 6 years ago
Are people still having this issue? I am and don't have a resolution yet. It's also on different threads.