Finally got help for me changing DNS to googles DNS fixed it
Community Admin@StatikFlash
I tried searching for specific reports around the game freezing at the title screen on PS4 and so far we've only seen the reports in this post. I wasn't able to find any in the other Madden forums or Madden subreddits.
I'm concerned this could be hardware related in which I'd advise checking to make sure you have the latest PS4 software update, reset PS4 settings to default, enable boost mode, replug in all power cables to the PS4, power cycle again, and make sure the PS4 is well ventilated without an dust.
There is also a possibility it could be account related where it's attempting to link up to our servers. Let's try this:
Let me know if that helps. If not, our Live-Support team is available 24/7 to help pull up your account and dive into deeper technical troubleshooting. It's unfortunate to hear this is happening to your game and we'll make sure the team is aware of these reports being posted on the forums.
So I did the following:
1) checked to make sure I had the latest PS4 software, which I did.
2) I reset PS4 settings to default
3) can't do boost mode because this is not a pro
4) replug in all power cables to the PS4, power cycle again, and make sure the PS4 is well ventilated without an dust
5) Logged out of Help.EA.com
6) Logged back in using PS icon and PS4 credentials
It is still not working and I am having the same issue.
Are people still having this issue? I am and don't have a resolution yet.
Yes still having same issue. Only way I’ve been able to make it work is by turning off the internet connection. Seems to be some weird bug causing the “sign up for EA newsletter” window to not come up, and the game won’t continue until it does.
