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shadowmaru11's avatar
shadowmaru11
6 years ago
Solved

Game Freezes at Title Screen/Menu

Product: Madden NFL 20 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? shadowmaru_br Date/time issue occurred Jul 25 What type of...
  • xki11mongerx's avatar
    xki11mongerx
    6 years ago

    Finally got help for me changing DNS to googles DNS fixed it

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
6 years ago

@olNoR3GR3Tzlo 

I moved your post over here because it's related to freezing at the menu screen.

If you delete the saved data on your console you won't lose your online MUT progress (that is saved to our servers), only offline CFM progress. If it's dashboarding to the Xbox home screen these steps below usually fix that. I do recommend clearing the saved data if these steps below don't fix it.

Do you have the game installed to an external hard drive and is there anything other than a controller wire plugged into the USB slot?


Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
olNoR3GR3Tzlo's avatar
olNoR3GR3Tzlo
6 years ago

Hello @EA_Blueberry  there is nothing plugged into the USB  port on my  Xbox One X console. I just finished resetting my console and deleted all of the data. It didn’t work after I re-downloaded Madden 20. I have since power-cycled my Xbox and cleared the MAC address. I’m still experiencing the same issue. 

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