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shadowmaru11's avatar
shadowmaru11
6 years ago
Solved

Game Freezes at Title Screen/Menu

Product: Madden NFL 20 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? shadowmaru_br Date/time issue occurred Jul 25 What type of...
  • xki11mongerx's avatar
    xki11mongerx
    6 years ago

    Finally got help for me changing DNS to googles DNS fixed it

coltsone007's avatar
coltsone007
6 years ago

SAME PROBLEM: bypass by going to PlayStation settings and turning internet off. Then the game works and you can turn internet back on. 

Unfortunately I have to do this every time i start the game to get it to work. They need to fix this.  

kingkodz12's avatar
kingkodz12
6 years ago

They need to fix this ASAP what a waste off money ea is going down hill

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Thank you for raising this to our attention. We'll need to gather some quick information to help the Madden studio.

    Please reply back with the following:

    • XanderDunn's avatar
      XanderDunn
      6 years ago
      • PSN ID/Xbox Gamertag - xanderdunn
      • Edition type and whether it's digital/physical - physical just the regular edition
      • Are you able to play after unplugging from the internet? - no
      • Does your PS4 have the latest software update,  yes
      • Please attach a UO Trace report (if possible):
      • aweezy1124's avatar
        aweezy1124
        6 years ago
        • PSN ID/Xbox Gamertag. Aweezy1124
        • Edition type and whether it's digital/physical - physical just the regular edition. Physical copy of standard game 
        • Are you able to play after unplugging from the internet? - no
        • Does your PS4 have the latest software update,  yes
        • Please attach a UO Trace report (if possible):
    • d_koehl's avatar
      d_koehl
      6 years ago
      • PSN ID:  little_nibbles10
      • Edition type and whether it's digital/physical:  Standard - Digital
      • Are you able to play after unplugging from the internet?:  Yes but then I can’t play MUT, which is the only reason I bought this game. 
      • Does your PS4 have the latest software update: Yes
    • lightningbb05's avatar
      lightningbb05
      6 years ago

      psn: drewdewitt05

      standard edition digital

      when I disconnected from internet it worked

      yes it has the last update

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