Game Freezes at Title Screen/Menu

I am begging for and answer, i am a ps4 player, I was playing a franchise game when out of no where the game crashes and becomes corrupt, I proceed to uninstall the game and redownload it,that did not work at first and I tried numerous other things, I have now gotten the game to start up but it will not move past the very first screen with mahomes on it, there is also no signs of loading like the dots that are usually there , at this point I have no idea what to do