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Primetimemike21's avatar
Primetimemike21
6 years ago

Getting kicked from online games with a good connection and an open NAT

For about a month or so I can't play more than 10 minutes of an online game. I've already made sure and it isn't my network or Xbox that's the issue. I've been told by an Xbox rep that it's an issue ...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hi there, @Primetimemike21.

Let's see if we can find out what's going on here. First, are you on a wired or wireless connection? Thanks!

  • Primetimemike21's avatar
    Primetimemike21
    6 years ago

    I’m on a wireless connection, been on the same wireless connection for years with the same ISP and have never had an issue with Madden until last month

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @Primetimemike21 

      As a test, can you switch to a wired connection or is your router too far away?

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