Hi there, @causeativefever3
We're not able to help with banned accounts through Answers HQ. For more information, as well as instructions for disputing the ban, please see the following article.
Same thing happened to me. It’s ridiculous that nobody is looking at user’s accounts, we just get automated replies saying they are sticking to their decision.
I haven’t done anything wrong. I’ve never bought/sold coins, I’ve never used the companion app, and I don’t farm coins/cards from another account.
I started doing the Team Diamond sets, but decided to not finish since it was so tedious and some cards were so rare and expensive. I then began to sell all the cards that went in the Team Diamond sets, and that’s when I got falsely accused of coin distribution. They coin swiped me of 9.5 million coins. Then, I decided to keep playing because I had enough items in my binder to sell and build my coins back up. About two weeks later I was falsely accused again, coin swiped, and permanently banned. This time they wiped about 5 million coins.
I have contacted EA Help multiple times and nothing has been done. If they would actually look at my account, they would see that I’ve done nothing wrong. I’m 100% positive that I was falsely accused. I called EA help and they just redirected me to EA Help, which responded back with their usual automated reply. I even created a Twitter account to try to speak to someone there, but they also direct you to EA Help. They run you in a circle and nobody is actually looking at people’s accounts.
I don’t see why they haven’t addressed this issue. This is a poor way to treat your customers. Customers who have spent time and money on your game and you just falsely accuse them of coin distribution just because a “bot” flags their account.
It’s going on two weeks since I’ve been banned and I’ve exhausted every avenue to try to get my account unbanned. I have played Madden since it first come out on the Sega Genesis. I have been a loyal customer of this game, but after this I will never purchase any game from Electronic Arts. I have also told a lot of my friends about this and have steered them away of buying this game.
The community really needs to stand up and stop buying this game if this is how they are going to treat their customers/community. Their greed will be their demise.
Yeah I got banned from the auction house on Madden 24 about a week ago. I have done nothing against the rules. Just recently I finished the team diamonds set for jj watt. I have emailed ea help daily but haven't gotten anywhere. Anybody have any updates on the ban or how long it lasts. This blows.
