Community Manager
Community ManagerThe fix for Solo Battles above is not related to DNFs, but the inability to play the 13th game. DNFs are caused by a break in connection. If this is the 7th one in 3 months, you're nearly getting one every week so I'd like to get this fixed for you.
I need you to send me a UO Trace either here (BLOCK OUT THE FIRST 2 IP ADDRESSES FOR PRIVACY) or via a direct message so we can see how your connection is reaching our servers. It's going to show us packet loss, ping variance, and average ping time too. It's possible your connection is being interrupted somewhere when it's bouncing off a server site, so it could be completely out of your control despite having a great connection.
The UO Trace tool can be downloaded via the link below for free from our website:
Connection Troubleshooting
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
This happened to me on PS5 the last two weeks. Unable to play game 13. Is there a fix going out for this on next gen?
It could have happened to me last week as well, although I just noticed it this week. If I'm looking like top 100 could happen, I keep playing through 13 games. If it doesn't, like many people I just stop at 250k. This is on PS4. It appears the update helped some people and hurt some people.
