Help me with my game.
Product: Madden NFL 22 Platform:Xbox Series S Which console generation do you have? Microsoft Xbox One S What is your gamertag/PSN ID? Bigmanrichard23 Date/time issue occurred 12/28/21 What type...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerHi, @DBoys123456
This sounds like you have multiple Gamertags on the same EA account (there should only be 1). What I recommend doing is contacting our Support team so they can help walk you through the process of removing the extra IDs off the account. After removing them you'll need to link them up to a new EA account, otherwise the error could still remain. Removing IDs can result in lost game progress. Please read the article below to understand the risks:
https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/
Here is how to reach our Support team:
EA Help on Twitter
https://twitter.com/EAHelp
Live-Support
@EA_Blueberry Yeah so I did all of that but when I got into Connections it doesn’t say to Unlink my account? I think something is wrong.
- EA_Blueberry
@DBoys123456
In that case I recommend contacting an EA Advisor so they can pull up your account and look into helping you out with this account related issue.EA Help on Twitter
https://twitter.com/EAHelp
Live-Support- @EA_Blueberry Should I go into the Twitter?
- EA_Blueberry
@DBoys123456
I personally know a lot of the Advisors who assist on Twitter and they're super great people. 🙂
