House Rules Wont Load

Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One S
What is your gamertag/PSN ID? Dark Knight 306
Date/time issue occurred 11/3/2020, all day
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Online head to head
Summarize your bug When I search for a game, the countdown freezes and I am booted to the xbox dashboard. When I load madden back up, the game counts as a 0-0 loss, even thought I never played it or even game close to playing it. This has been happening for a few weeks now but today it has happened 5 or so times. I am tired of this, it is ruining my record.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play head to head, I'm sure it'll happen eventually.
What happens when the bug occurs? The countdown search freezes, and my game kicks me to the xbox dashboard
What do you expect to see? I want these unfair loses removed from my record.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
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please fix this, it has been happening for too long! or in the meantime, just remove the losses from my record.