human verification error mut 21 freezes game
Product: Madden NFL 21 Platform:Steam-PC Which console generation do you have? What is your gamertag/PSN ID? Date/time issue occurred 8/29 4pm What type of issue do you have? Crash/Freeze Whi...
Forum Discussion
@tptdude @donalgodon @Grubw @unuswise
I have found a solution for this. Make a new account on your computer, make it an administrator and run it through that account. It will load it properly
tried your advice and the verification loaded if I "run as admin" when opening the game
so the verification still comes back pretty quickly, and when it does, I have to create a new microsoft account each time to remove the verification error. is there a faster way to deal with this problem or a possible fix coming down the road???
I'm having the same problem. Dont know what to do, tried different account. It happens again.
- @FrankieKnoxx yea the verification keeps coming back if i just play a game or two, view my binder or auction house, etc.
Well, i cant play at all, as soon as i enter mut, it appears the human verification and I cant do anything. Lets see how this goes. I tried uninstalling booth Origin and the game. Nothing works.
I just discovered a much more efficient fix:
Win+R
run :%temp%
delete everything
restart
What this trigger? The error message stop, now you can solve The human verification?
Thanks.
- @tptdude This works for me. Thank you so much!
It works for me too. But you have to delete that folder everytime you leave the game.
- @tptdude Thanks. It worked great. But i have to delete the folder everytime u leave the game.
evilmadclowns original suggestion does work but is much less efficient. why/who marked it as the accepted solution!?
EA support promised me they would address my concern if a minimum of 3 people reported the issue so what the heck are they trying to pull here?
You can always tell if it's going to fail because the black dropshadow around the box is more apparent.
When it fails, the dropshadow only appears for a split second.
EA "support" marked my support request as "solved" after doing nothing to solve it.- @donalgodon all they have done is lead me here, and then marked the wrong solution as the answer without ever contributing to our solving the problem
EA_BlueberryCommunity Manager
@tptdude wrote:
I just discovered a much more efficient fix:
Win+R
run :%temp%
delete everything
restart
Thank you for sharing that workaround fix. Clearing the cache is a proven method to fix issues that might show up in games. The verification usually shows up if you're moving extremely quick that mimics bot-like behavior. I understand it can be annoying to encounter and even more so if it's freezing on you. We want to make sure the economy is protected and we'll relay feedback to the team if you think the verification showing up is a little excessive than it should be, but the game shouldn't freeze on you at all.
Can you all respond back with a DxDiag and conform the Origin ID you play on so we can pass these details over to the team? Thanks!
How to gather a DxDiag: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/- @EA_Blueberry I have contacted support over 30 times in the last year experiencing the same problem and EA was never able to help. This was only accomplished bc of support from the player community. I have submitted so many dxdiags, msinfos, uotraces.... it never accomplished anything. YOU marked the wrong answer as the solution and clearly are not interested in solving the problem. I still have to delete the temp folder every time the game launches, I get the verification multiple times a day, and it freezes for everyone I know who has encountered the problem!
and just to be clear if i follow the directions provided from your link "Clearing the cache" it doesn't fix the error!!!!
- @EA_Blueberry I haven't even been able to launch the game in any capacity today. I have not had a normal or functioning version of MUT since launch, the only reason I bought a pro subscription. So I have canceled my pro subscription. How is that for a human verification?
- EA_Blueberry@tptdude Please see this thread: https://answers.ea.com/t5/Technical-Issues/Problem-launching-game/m-p/9481767/highlight/true#M2419
We've raised the issue of what you're all experiencing here up to the Madden team, however it's possible this is anti-virus related. I recommend performing a clean boot and launch Origin + Madden NFL 21 as administrator. Check your anti-virus software to see if it's performing scans while playing Madden NFL 21.
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/ MUT has been locked behind a bugged human verification test ever since the last update. I have tried disabling my anti virus, clearing my cache, and restarting my computer. I haven't been able to access MUT and its the only game mode I'm interested in. How can I fix this?
- EA_Blueberry
@EA_Blueberry wrote:
@tptdude wrote:
I just discovered a much more efficient fix:
Win+R
run :%temp%
delete everything
restart
Thank you for sharing that workaround fix. Clearing the cache is a proven method to fix issues that might show up in games. The verification usually shows up if you're moving extremely quick that mimics bot-like behavior. I understand it can be annoying to encounter and even more so if it's freezing on you. We want to make sure the economy is protected and we'll relay feedback to the team if you think the verification showing up is a little excessive than it should be, but the game shouldn't freeze on you at all.
Can you all respond back with a DxDiag and conform the Origin ID you play on so we can pass these details over to the team? Thanks!
How to gather a DxDiag: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/I know this must be super frustrating, heck I'd be if I saw this coming up. I want to help you all out and get this worked on, but I'll need some help from my end.
Can you all reply back with the DxDiag and Origin ID you're playing on so we can pass details to the QA team in order for them to find out what the root cause is for all of this to happen to you all?
Thanks, - @ScottHoltQC delete ur temp files for madden
windows+r, type "%temp%" @tptdude This worked. I am now able to do the puzzle. Thank you!
@tptdude 9m later I have another verification and it no longer lets me complete it. @EA_Blueberry When will this get fixed? This game is unplayable.
- @ScottHoltQC you have to delete those files every time you play. its very frustrating so I put a shortcut for the folder next to the game icon, haha.
