I bought a pack with points but didn't get the rewards

Product: Madden NFL 22
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One
What is your gamertag/PSN ID? IkeAndEfe2018
Date/time issue occurred 5:08 PM
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I bought points and I went and got the one time buy of reaching level 10 and the elite pack I spent points on it and never got the pack but it took points from me this is my first time buying a pack with points also so please fix this and if you can get my points or the pack back so I can get it please.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Get points and guy the elite level ten pack it might not happen to go guys idk
What happens when the bug occurs? It shows my getting the pack for .1 seconds than it shows the store screen as if nothing happens but I couldn't go over and I couldn't see the top bar with my points and coins and everything
What do you expect to see? My pack that I was about to open 😭😭
PS4 Crash Reporting: Please copy the text you put in the crash report here. ?
What is the AMD or Nvidia Model Number of your graphics card? Idk ???
Enter RAM memory size in GB I have no clue at all

‌

I did buy the combine pack and that worked.