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pigs638's avatar
pigs638
6 years ago
Solved

I can’t play online

Product: Madden NFL 20 Platform:Microsoft XBOX One Which console generation do you have? XBOX One What is your gamertag/PSN ID? ExactableFour29 Date/time issue occurred 9/21/19 What type of issu...
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    @austinsportsbal  @pigs638 

    Are you both able to reconnect after a power cycle with the console and network? Be sure to double-check your Xbox Live Gold membership is still active for that account and if you share it with another Gamertag on the console, check to see if the console has it set to be shared.

    Reboot the Network

    1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.

    Xbox One:

    Power Cycle the Console

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button on your console to turn on the Xbox One.

    Clear Mac Address

    1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
austinsportsbal's avatar
austinsportsbal
6 years ago

I can’t either, but it is only for one of my accounts. 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@austinsportsbal  @pigs638 

Are you both able to reconnect after a power cycle with the console and network? Be sure to double-check your Xbox Live Gold membership is still active for that account and if you share it with another Gamertag on the console, check to see if the console has it set to be shared.

Reboot the Network

  1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.

Xbox One:

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

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