If you feel you have been incorrectly banned you can dispute any action against your EA account by following the steps in this FAQ:
https://help.ea.com/article/information-about-banned-or-suspended-accounts
I was banned for almost the same reason. I kept lagging out of games in DC and it kept giving me wins. Next day I tried going on it said I wasn't connected to Xbox live or EA and i tried with my other account and said it was suspended but i could still connect to EA. I don't know what EA's problem is, but I NEED my account unbanned because I am a true madden addict and not to mention I've spent over 200$ on the game in just packs and they still wont listen to lift my ban. If this is really what's going to happen every time i lag out of games and EA decides to give me the win then turn around and ban me because of their game giving me a win, then I'm just going to stop buying EA products. This is ridiculous.
Community ManagerIf you feel you have been incorrectly banned you can dispute any action against your EA account by following the steps in this FAQ:
https://help.ea.com/article/information-about-banned-or-suspended-accounts
I've done this 2 times the 1st time i did it i admit i didnt know there was a certain way to write the dispute that is my fault. I was still denied so i wrote up a correct dispute after communicating with a 2nd EA person over the phone and he gave me the guidelines so i could write it correctly. Then i get denied AGAIN even after i mentioned i was lagging out of games like crazy? There's something wrong here.
Community ManagerIf you have been banned for a valid reason then the ban will not be overturned.
Thank you for your understanding.
Oh so you call me lagging out and your so called "ToS" people saying that i FORCED PEOPLE TO DISCONNECT FROM A GAME when i cant even do that BECAUSE YOU CANT HACK THE XBOX NOR CAN YOU MESS WITH PEOPLES CONNECTION and even if I COULD why the HELL would i PURPOSELY LAG PEOPLE OUT when i have spent OVER 500$ BETWEEEN THE 2 GAMES OF MUT 15 AND MUT16!
EA Staff (Retired)Hi @Kobradog81.
Please check the response from EA_Barry above.
Also check the following link, where you`ll find EA terms of service:
https://www.origin.com/en-ie/termsofservice
Hope it can help clarify what may have caused the ban.
Nuno
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