I have not received anything involving streaming content since december

Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One X
What is your gamertag/PSN ID?
Date/time issue occurred October-January
What type of issue do you have? Exploit
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Didn't get Derwin collectibles after the first five even though I logged into the stream and YouTube stream every time and onto madden every time. I was hoping for some sort of makeright when he released but didn't get it what should I do?
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? I don't know.
What happens when the bug occurs? You don't receive the collectibles.
What do you expect to see? I receive the collectibles.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

N/A

Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One S
What is your gamertag/PSN ID? EverydayJMP13
Date/time issue occurred 2-9-21
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug So for the last couple months I was watching the streams for the 97 derwin crowns. I got like half of them I watched every week and yet still didn’t get the crowns. I have two out of the three cards with 2 crowns out of the 5 for Keenan Allen. Yesterday I logged in at 7pm becuase I saw everyone else got packs for the game for a free player but I never got mine. I was hoping someone can either send me the crowns or the card just to put it in there.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Send me the card or the crowns for the 97 derwin James
What happens when the bug occurs? It doesn’t send me the rewards
What do you expect to see? Someone sending me this card
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB 1TB

‌

Please send me this card. I have been watching the streams and doing everything yet it still doesn’t send me the rewards

Update to Derwin Vs. the World Tokens: