Forum Discussion

dylancrafty03's avatar
dylancrafty03
5 years ago
Solved

i just bought madden delux but it wont let me play early why is this?

I just bought madden 21 and got the delux to play early but it will not let me play. Please help
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @dylancrafty03 if you own the edition of Madden 21 that grants early access then you should be able to play now.

    The best thing to do is to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

dylancrafty03's avatar
dylancrafty03
5 years ago
@CarbonCarl i just decided to buy the delux version today when my friend was playing it. didnt have the standard or deluxe before that
CarbonCarl's avatar
CarbonCarl
Hero (Retired)
5 years ago
@dylancrafty03 You should definitely have access to it right now then.

What platform did you purchase it on? I would try relogging into your EA account or even resetting your password.
  • dylancrafty03's avatar
    dylancrafty03
    5 years ago
    @CarbonCarl i bought it on steam and it didnt work. so i got a refund. Then i bought it on origion and it still didnt work
    • CarbonCarl's avatar
      CarbonCarl
      Hero (Retired)
      5 years ago
      @dylancrafty03 Ok after looking up some info about it, it seems you needed to pre-order the game before the early access period started which was the 25th August. If you purchase the game on or after that date you will not gain early access.

      I hope i'm wrong but I think that is correct.
    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hey @dylancrafty03 if you own the edition of Madden 21 that grants early access then you should be able to play now.

      The best thing to do is to speak with one of our phone or chat support advisers who will be able to advise you further. 

       

      You can contact our live support at help.ea.com.  

      To  speak with a chat adviser:

      Click on your product Origin

      Then select 'PC

      Manage my Account'

      Can't log in

      Finally, you can choose to begin a chat or request a call back.

       

      Darko

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