[INFO NEEDED] Locked Out of MUT - Servers Cannot Process Your Request

This post is LOCKED from replies and for information purposes only. Please visit this post where we are gathering information from players: https://answers.ea.com/t5/Technical-Issues/INFO-NEEDED-Locked-Out-of-MUT-Servers-Cannot-Process-Your/m-p/9464449#M1905

Hey, MUT Community.

Earlier last week at launch we identified an issue where players were being locked out of Madden Ultimate Team. Our original post on this can be found here.

These steps may be able to help avoid this from happening to you:

• Remove players from your lineup before placing them on the Auction House or Trade Block.

"I'm still locked out, what do I do?"

The Madden team can really use your help by identifying what the root causes are for this.

Please let us know in detail what you were doing just prior to this happening:

Example:

• I was upgrading my Power Up Jerome Bettis to Tier 3.
• I applied Training to X
• I placed X item on the auction house

Please include the following:

• Gamertag
• Platform (XB1, PC, PS4)
• Where you are getting this error message (Trying to get into MUT or when attempting to navigate to X mode/challenge within MUT)
• Details (See above examples)

We'll be passing along your information to the team. Thank you for your help in advance and we apologize for anyone being negatively impacted by this at launch.