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@tippit94 wrote:
i am playing on PC through the origin app my tag is tippit94
I've seen this happen in the past and a clean boot will fix it. Perform the cleanboot and immediately launch Origin as administrator (right-click on desktop shortcut). Most likely a firewall restriction or anti-virus program blocking it. More details below.
Programs conflicting with Origin: https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin/
How to clean boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
If you're on console, I recommend power cycling the console and unplugging your modem/router power for 5 minutes to refresh your connectivity to our servers. If you're able to switch to a different WiFi channel on your router try that, or go wired if you're currently on wireless or vise-versa.
Yes I have tried all of this and still nothing.
- EA_Blueberry5 years ago
Community Manager
@tippit94 Have you opened up ports for Madden? We have them listed here: https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/ - 5 years ago
Yes I did I tried connecting with both suggested ports on the support page. Same results.
- EA_Blueberry5 years ago
Community Manager
@tippit94 Can you attach a DxDiag to this post so we can see your system specs and Windows error messages? - 5 years ago
i dont know how to do that but i figured the almost 4 gig update to this game this week would fix this issue but it has not.
- EA_Blueberry5 years ago
Community Manager
@tippit94 The team is aware of that roster update error. I've seen players mention that if you use "Import Roster" for starting up a Franchise instead of the option to use the latest and start the Franchise in the regular season (skip pre-season) that can help get around it freezing. - 5 years ago
my problem is not in franchise mode its in expedition playing head to head with a friend. the game has been out for 3 weeks and i still have not been able to play with people online.
- 5 years ago
Tippit94 any luck on finding a solution for this problem? I'm having the exact same issue. Go to exhibition go online head to head and the roster will not update and keeps giving me the error as well!!! 60 dollars for a video game you cant even play online because this error!! EA this needs to be fixed .. I figured with the 4 gig update it would fix it but nope. Still nothing
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