[Information Request] Madden 21 Roster Update Error

Still no fix.... This is pathetic dude. Literally payed 60 dollars for a game I can't play online.. and the people that run it can't fix a update roster error?? When you first download the game you have to install the latest roster !! When I click on download the latest roster it says error !!! And I've clicked it 1000 times and nothing... Uninstalled the game and reinstalled nothing... Can we figure this out? It's been months now.. and no my firewall is not blocking the game either...