Forum Discussion

Deeh2's avatar
5 years ago
Solved

Invalid Account - Madden Support team doesn't help.

Since Thursday I cant play MUT as I receive the Invalid Account Error Message. Ive contacted the customer support team thursday and my account is still invalid. After waiting 3 days and doing all t...
  • EA_Aljo's avatar
    5 years ago

    Hi there, @Deeh2.

    Are you absolutely sure you're using the right email address of your EA account to log in to Madden? That's one of the main reasons this happens. It could be a different email than the one your PSN ID/Xbox gamertag is on. Something else you can do is change the password on your account at www.origin.com. Another reason this happens is if you've tried to log in too many times. That will lock you out for about 90 minutes. If you've tried all of these and can't get through to support, try contacting @EAHelp through Twitter or post on our Facebook page at facebook.com/eahelphub. They'll look into this for you. Thanks!