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imagcimat's avatar
imagcimat
5 years ago
Solved

Invalid account in madden

Product: Madden NFL 20 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? FaZe_windmiller8 Date/time issue occurred 4/27/20 What type o...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi @imagcimat. 

    When you've got a chance try resetting the password for your EA Account. I've seen cases where setting a new password can help with the "invalid account" error that you've been getting. 

    For more info on how to reset your password check out the EA Help website. Once it's been updated try logging back into Madden again and see if you're able to connect. If you're still getting the same error as before I'd recommend reaching out to the EA Help team so they can pull up your account and take a look. You can find more info on how to set up a case with them over at the EA Help website. 

    If you prefer you can also speak with EA Help through Facebook or Twitter as well. 

    /Kent

ihawks80's avatar
ihawks80
5 years ago

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? IHAWKS80
Date/time issue occurred 4/21/2020
What type of issue do you have? Gameplay
Which mode has this happened in? Online head to head
Summarize your bug I try to login to the game and it says Account Invalid. It won't let me change to a different EA account. How do I fix it so I can play online. I have Xbox Live.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? look into the account; see if its been compromised; provide us access to a new account with the paid xbox live we paid for.
What happens when the bug occurs? i can't access my game. We have paid for xbox live and are not able to play online.
What do you expect to see? access to xbox live and online gaming as it's been paid for.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB external storage 2TB.

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The issue has been ongoing and we've tried to access online gaming or live gaming multiple times and dates.  We have paid for xbox live but can't access.

DrewManjii_'s avatar
DrewManjii_
5 years ago

This is honestly bull poop. I’ve spent 10 hours plus looking for answers. Every time I try to “contact ea” it says my best options are to look through these threads and never to actually contact them. Online game is unplayable. And it’s not just madden. NHL, FIFA and Madden are all giving me the exact same message and I can’t play anything online. It’s friggin quarantine SZN this is unacceptable 

  • Cee4343's avatar
    Cee4343
    Rising Novice
    5 years ago
    @DrewManjii_ Completely agree with you it sucks

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