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imagcimat's avatar
imagcimat
5 years ago
Solved

Invalid account in madden

Product: Madden NFL 20 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? FaZe_windmiller8 Date/time issue occurred 4/27/20 What type o...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi @imagcimat. 

    When you've got a chance try resetting the password for your EA Account. I've seen cases where setting a new password can help with the "invalid account" error that you've been getting. 

    For more info on how to reset your password check out the EA Help website. Once it's been updated try logging back into Madden again and see if you're able to connect. If you're still getting the same error as before I'd recommend reaching out to the EA Help team so they can pull up your account and take a look. You can find more info on how to set up a case with them over at the EA Help website. 

    If you prefer you can also speak with EA Help through Facebook or Twitter as well. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @imagcimat. 

When you've got a chance try resetting the password for your EA Account. I've seen cases where setting a new password can help with the "invalid account" error that you've been getting. 

For more info on how to reset your password check out the EA Help website. Once it's been updated try logging back into Madden again and see if you're able to connect. If you're still getting the same error as before I'd recommend reaching out to the EA Help team so they can pull up your account and take a look. You can find more info on how to set up a case with them over at the EA Help website. 

If you prefer you can also speak with EA Help through Facebook or Twitter as well. 

/Kent

frecklesspeed's avatar
frecklesspeed
5 years ago

I’ve tried this many times and it still won’t work. Before I could just click sign in to EA on ps4 and it would work but now it doesn’t.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @frecklesspeed. 

    I'm really sorry, but account issues like this aren't something we're able to help with here on Answers HQ. The EA Help team would need to pull up your account and help get this sorted out. 

    When you have a chance please try reaching out to them from the links I posted above so they can help you get this fixed. 

    /Kent

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