Everytime I log into the companion app now it goes to a random xbox account that is not linked to my current EA account.
Same exact problem now. This started since the companion APP was updated in IOS yesterday.
Support please unmark this ticket as solved, it has not been solved yet.
Did u ever get a fix for this issue? I'm still experiencing this.
I’m having same problem with Companion App on IPad. It worked fine yesterday during the day but unable to log back on there since last night. Tried deleting app, reinstalling app but still not working..
Prob why all our accounts are being banned and they refuse to help
Community ManagerWhich platforms do you play the game on that you're trying to swap to on the companion app?
There was an issue with the persona unable to swap back and forth on the app if you play on multiple accounts, however that should be fixed unless a recent update caused a bug to resurface.
One common issue players come across is that they are logging into a 2nd EA account that doesn't have their Gamertag/PSN ID attached to it. You're definitely on the correct account, right? This can be checked by going to profile.ea.com and select Connected Accounts to verify what PSN ID/Gamertag is linked to it.
I'm under the impression you tried deleting the companion app and re-installed it? It's also important to check for updates on your device and restart it if you haven't done that lately.
Let me know if you still need help. That's what we're here for.
