Forum Discussion

mk2004's avatar
mk2004
5 years ago
Solved

Is not letting me change my persona on the madden companion app after the update

How can I change my persona on the companion app? Is not giving  me a choice between two accounts. 
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago
    @FEELikePABLO Awesome!

    The team made a back-end change in hopes it will prove some success. Going to hold off on marking this as solved until we get some others to confirm. Thanks for getting back.
SkrapUP's avatar
SkrapUP
5 years ago

Same problem and im on android not iphone so its not just iphone update

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey, eveyrone.

    This is being investigated by the Madden team but we could use more account examples. Can you help us out by replying to this post with these details?

    • Gamertag/PSN ID
    • Device type
    • When did this start happening to you?

    We'll get this passed along to the team ASAP.

    • TravisLeiker's avatar
      TravisLeiker
      5 years ago

      MrNeverDies303 

      Thanks for using EA Help. Ticket #72530752

      Occurred 2 days ago, still no update. 

      Madden 21 companion app - android. 

    • Bluetrumpet1's avatar
      Bluetrumpet1
      5 years ago

      bluetrumpet1

      ps4/Madden 21 companion app phone

      began after the most recent update was downloaded

      • FEELikePABLO's avatar
        FEELikePABLO
        5 years ago
        • F33L Like PABLO
        • IPHONE
        • Most recent update 

        I even unlinked the other gamertag that was showing from my EA account, so that only the 1 gamertag is linked, but it still shows my old gamertag in companion app and not the linked one from EA account that I’m logged in with...

    • TD423523's avatar
      TD423523
      5 years ago

      -TDrennon26

      -iPhone

      -Started happening right after I updated the companion app

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