Forum Discussion

mk2004's avatar
mk2004
5 years ago
Solved

Is not letting me change my persona on the madden companion app after the update

How can I change my persona on the companion app? Is not giving  me a choice between two accounts. 
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago
    @FEELikePABLO Awesome!

    The team made a back-end change in hopes it will prove some success. Going to hold off on marking this as solved until we get some others to confirm. Thanks for getting back.
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Hey, eveyrone.

This is being investigated by the Madden team but we could use more account examples. Can you help us out by replying to this post with these details?

  • Gamertag/PSN ID
  • Device type
  • When did this start happening to you?

We'll get this passed along to the team ASAP.

johnnytball's avatar
johnnytball
5 years ago

PSN ID: Johnnytball

Device: IPad (IOS version of app)

Started Jan 6, 2021

It was working fine on my android device I usually use but device broke so I downloaded the IOS  version for my iPad and tried to log in but it was showing wrong PERSONA NAME (I did try clicking on each of the names listed but still not able to get in).

  • Todd_Burt's avatar
    Todd_Burt
    5 years ago

    Same thing is happening for me. Showing a persona that I created for me and my son almost 10 years ago and never use. Won't show my active PSN. 

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