Forum Discussion

mk2004's avatar
mk2004
5 years ago
Solved

Is not letting me change my persona on the madden companion app after the update

How can I change my persona on the companion app? Is not giving  me a choice between two accounts. 
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago
    @FEELikePABLO Awesome!

    The team made a back-end change in hopes it will prove some success. Going to hold off on marking this as solved until we get some others to confirm. Thanks for getting back.
TravisLeiker's avatar
TravisLeiker
5 years ago

For anyone reading this,  double check your connected accounts that are linked to your EA account. My old persona was there, so I had to contact EA Help and have it removed.  Once it was removed,  my active persona then showed back up in the madden companion app and I'm able to use it again.  

TD423523's avatar
TD423523
5 years ago
@TravisLeiker EA told me I was unable to delete my other account and I’m still having this problem. Just a bunch of brainless * running this company
  • TravisLeiker's avatar
    TravisLeiker
    5 years ago

    @TD423523that's strange... they deleted mine no problem. Was only online with them for like 5 minutes. I'd try again, see if you can connect with someone else who knows what they're doing. Check the "connections" tab and make sure you have the right persona you want deleted. 

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