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C0wb0y80's avatar
C0wb0y80
7 years ago
Solved

Issue with in game purchasing on ps4

Product: Madden NFL 20 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? Picksix88 Date/time issue occurred 7/24/2019 3pm est What typ...
  • EA_Blueberry's avatar
    EA_Blueberry
    7 years ago

    Hey all,

    Are you still having trouble purchasing points? We've seen reports on this and made sure the appropriate parties are aware of it happening. We recommend performing a power cycle before attempting another purchase.

    Even though the points purchased are for our game, the transaction itself goes through the PlayStation store for your PlayStation account, so don't hesitate to contact our friends at PlayStation Support if you're having any trouble with a purchase made on your PlayStation account.

    Power Cycle

    1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
    2. Turn it back on after 1 minute. Launch the game.
MuroStep's avatar
MuroStep
7 years ago

Error code when trying to buy points from the store, says order number 4221 and does not let me purchase any. Happens every time I have tried today.

  • Swagerchunus's avatar
    Swagerchunus
    7 years ago

    What’s the reason for this?? Did they respond back to you???

  • xGraber's avatar
    xGraber
    7 years ago

    I also getting an error Purchase transaction number: 10571 but i havent purchase anything yet

    • reesecmd52's avatar
      reesecmd52
      7 years ago

      SAME ERROR FOR ME I HAVEN'T BEEN ABLE TO BUY A PACK YET, SMH

      • C0wb0y80's avatar
        C0wb0y80
        7 years ago

        It would be nice if EA would actually respond and not leave it up to the members to solve their own problem.  Hey EA hold yourselves accountable and make issues like this right for once for the the loyal consumers!!!!!

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