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BeastKilla1432's avatar
BeastKilla1432
5 years ago
Solved

It keeps saying I can’t connect to the madden 21 servers!!! Need help

I can load up madden 21 but it won’t ever let me connect to the servers and I can’t understand why
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago
    @SawBuckSavage wrote:

    I have the same issue on XBOX. Last night I tried playing, and I was prompted with the error ”Our Servers cannot process your request at this time.” I have spoken/chatted with four different support reps, none of which could resolve the issue. 

    - I was advised to adjust my blue ray settings

    - I was advised to reset my MAC

    - I was advised to uninstall and reinstall my game. 

    None of which worked. I was then advised by the support that there is no fix. 

    This unacceptable, each day, I miss out on content and daily rewards. I paid nearly $100 bucks, and for that, I get no real help. 

    Attention: 

    For everyone receiving the error message ”Our Servers cannot process your request at this time.” 

    Please see this post where we are gathering info from players to pass along to the team: https://answers.ea.com/t5/Technical-Issues/INFO-NEEDED-Locked-Out-of-MUT-Servers-Cannot-Process-Your/td-p/9464449

    If you are experiencing any other account related issues, such as Invalid Account, please see this post for additional help: https://answers.ea.com/t5/Technical-Issues/How-to-Fix-Invalid-Account/m-p/9461464#M1741

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
5 years ago

@mikeymorales72 

Is your game fully installed?

@BeastKilla1432 

Here are our connectivity info and help articles, I will add the other platform links so everyone can find info specific to them, thanks.

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic

https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/

http://www.help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox

http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation

ollfreshllo's avatar
ollfreshllo
5 years ago

i been having connection issue every time i try to connect to ultimate team is says our servers can nor process you request. i was in last night for like 10 minutes now i cant get back is.
Connected ea support this hasn't helped. Tried to hard reset, reset my router, changed mac address, changed dns, reinstalled the game and still can't connect.

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