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BeastKilla1432's avatar
5 years ago
Solved

It keeps saying I can’t connect to the madden 21 servers!!! Need help

I can load up madden 21 but it won’t ever let me connect to the servers and I can’t understand why

  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    @SawBuckSavage wrote:

    I have the same issue on XBOX. Last night I tried playing, and I was prompted with the error ”Our Servers cannot process your request at this time.” I have spoken/chatted with four different support reps, none of which could resolve the issue. 

    - I was advised to adjust my blue ray settings

    - I was advised to reset my MAC

    - I was advised to uninstall and reinstall my game. 

    None of which worked. I was then advised by the support that there is no fix. 

    This unacceptable, each day, I miss out on content and daily rewards. I paid nearly $100 bucks, and for that, I get no real help. 


    Attention: 

    For everyone receiving the error message ”Our Servers cannot process your request at this time.” 

    Please see this post where we are gathering info from players to pass along to the team: https://answers.ea.com/t5/Technical-Issues/INFO-NEEDED-Locked-Out-of-MUT-Servers-Cannot-Process-Your/td-p/9464449

    If you are experiencing any other account related issues, such as Invalid Account, please see this post for additional help: https://answers.ea.com/t5/Technical-Issues/How-to-Fix-Invalid-Account/m-p/9461464#M1741

72 Replies

  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    4 years ago
    @0000000000000q At what stage do you face this error? If it occurs when trying to start a MUT Solo Challenge, try to create a new lineup, e.g. by using the "generate best OVR" option. If it works, you could rebuild your current lineup afterwards, if you want.

    Hope that helps. Good luck!
  • I get the "our servers cannot process your request at this time" as my error, but only for face of the franchise. All other modes seem to work fine. I'm on PC and I've already tried power cycling, all computer updates, deconnecting/reconnecting my EA account. Any other ideas? The lineup fix doesn't really apply to me since MUT is fine, but FoF doesn't.