Forum Discussion

Jaaaaayyyyy15's avatar
Jaaaaayyyyy15
7 years ago
Solved

Jim Brown Twitch Reward

I signed up for my jim brown yet have not gotten him.
  • EA_Barry's avatar
    EA_Barry
    6 years ago

    @TheBallHooter @Jaaaaayyyyy15 @sparky7861916 @jjlaz4u @Shrek1064 

    Did you link the wrong EA Account to your Twitch account? Disconnecting Electronic Arts from your Twitch account in your Twitch Connection Settings won’t unlink your accounts.

    Follow our steps here to make sure you get unlinked:

    1. Click Contact Us at the top of help.ea.com.
    2. Choose Madden 20 as your game.
    3. Pick the platform that you play on.
    4. Click Twitch Prime for the topic.
    5. Click Account link issue for the issue.
    6. You’ll be taken to a page where you can Click here if you need to unlink your EA Account from your Twitch account.

    Once you’ve unlinked your EA Account from your Twitch account, you’ll need to unlink your accounts from Twitch, too.

    1. Go to twitch.tv.
    2. Go to your Settings.
    3. Click Connections.
    4. Scroll down to Other connections.
    5. Click Disconnect next to Electronic Arts.

    Now that you’ve unlinked your accounts from both ends, you can relink your Twitch account to the right EA Account to start getting your rewards.

    Didn’t get your rewards when you link your new account? Contact Twitch for help.

    Source: https://help.ea.com/en-us/help/madden/madden-nfl-and-twitch#unlinkaccounts

jjlaz4u's avatar
jjlaz4u
6 years ago

The issue isn't really unlinking my twitch and EA accounts. My EA account that is on my xbox is the account I'm trying to link twitch to. The problem is when I try to link my twitch account to the EA account, it sends a confirmation email to an email I no longer have access to. So I'm just trying to change the email address of my original EA account, which seems impossible for some reason. When I try to change my email address on my EA account, it sends a verification to that email...that I don't have access to

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@jjlaz4u 

If you don't have access to that email address we'll need to have you verify with our EA Advisors you're the true account owner. Please contact our Live-Support via the link below so they can help update the account information for you.

Click here for account recovery

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