Forum Discussion

Realdre24's avatar
Realdre24
4 years ago

Keep losing connection to ea servers randomly

Keep losing connection randomly. I’m wired in. I unplugged the router/modem. Connection speeds are appropriate. 
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Hey there, @Realdre24 

I'll try to help with this. What platform are you playing on? Thanks!

  • Realdre24's avatar
    Realdre24
    4 years ago

    @EA_AljoI’m on ps5

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 years ago

      I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

      • Realdre24's avatar
        Realdre24
        4 years ago

        I’ve actually done that multiple times to be sure and no solution 

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