Forum Discussion

Realdre24's avatar
Realdre24
4 years ago

Keep losing connection to ea servers randomly

Keep losing connection randomly. I’m wired in. I unplugged the router/modem. Connection speeds are appropriate. 
Realdre24's avatar
Realdre24
4 years ago

I’ve actually done that multiple times to be sure and no solution 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@Realdre24 

Try using alternate DNS settings with the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

  • Realdre24's avatar
    Realdre24
    4 years ago
    @EA_Aljo Neither is working. I had my ISP come take a peak and still doing the same thing
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @Realdre24 

      Are you using one of those modem/router combo units supplied by your ISP? If so, they aren't really the best for gaming. Regardless, they should at least work well enough, but you might want to do some research on your router model to see if there's some help for disconnecting frequently.

      You should check the router to make sure the firmware is up to date. Also, see if the ethernet cable has any damage. It should be at least a Cat6 cable as well. 

      In your router settings, UPnP should be enabled. Also, if QoS (Quality of Service) is available on your router, enable it and set your PS5 to have priority.

      • Realdre24's avatar
        Realdre24
        4 years ago
        @EA_Aljo Nope they’re separate. I bought separate Ethernet cables as well to make sure.

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