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KxNgDeLaNo's avatar
KxNgDeLaNo
5 years ago

Losing games due to disconnecting, without even playing a snap

I'm wondering why I keep getting disconnected from Madden 21 online before the game even starts? My internet is working just fine, this disconnect is giving me losses during Weekend League and H2H Se...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@kasl33 

It looks like hop 6 dropped. That could be causing this issue. Can you run the test one more time? I'd like to see if you still get similar results.

kasl33's avatar
kasl33
5 years ago

I still get the same result. This is also the same result I had last week.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @kasl33 

    That would most likely be the issue then. It's happening before you reach our servers so it's not on our end. Opening the ports for Madden may help with this. You can find the ports here.

    • kasl33's avatar
      kasl33
      5 years ago

      My PS4 is in the DMZ now. I don't believe it was last time I played online, so I'll update you and let you know how it goes next time I get a chance to play.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @kasl33 

        Sounds good. Let me know what happens. Thanks!

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