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KxNgDeLaNo's avatar
KxNgDeLaNo
5 years ago

Losing games due to disconnecting, without even playing a snap

I'm wondering why I keep getting disconnected from Madden 21 online before the game even starts? My internet is working just fine, this disconnect is giving me losses during Weekend League and H2H Se...
kasl33's avatar
kasl33
5 years ago

I think it's best to ignore the tests I posted from my mobile phone network. The tests from my home network are all consistent, show EA as the routing failure. As Xfinity and Level3 both explained, the *** after level3 is not an issue, and you can clearly see the traffic makes it to the EA servers on the 159 network.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@kasl33 

I'm talking about the test from the network you play on. Not the one from your phone.

Try opening a case here. Use a Chrome browser in incognito mode.

  • kasl33's avatar
    kasl33
    5 years ago

    I tried in incognito mode in chrome, tried to use chat support, but the message says, "we would like to talk to you. please call us". It gives hours of avialibiliyt, but no phone number.

    Next, I tried requesting a call. I am logged in, filled out the form correctly, and the form says there is an authentication error. I logged out and in again, and same result. 

    EA is striking out over and over and over.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @kasl33 

    I can see you have 2 cases currently in our system that you opened today. A chat advisor should be contacting you. Another option is to contact an advisor through Twitter (@EAHelp) or Facebook (facebook.com/eahelphub) and have them put in a request for a callback.

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