Lost a game when I was winning 42-0!
Product: Madden NFL 20 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? smitdog97 Date/time issue occurred 2/2/20 11 pm pacific What...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerWere unfortunately not able to adjust records or stats for accounts. Even if you're winning 3-0 or 75-0 with 1 minute left in the game, you'll have to finish the game the entire way through or have the other player quit on you to receive a win. If you suffer an unexpected crash or connection error, that will result in a loss as the servers track that as a loss.
Did the game crash on you? I noticed you put crash/freeze in the bug report.
So if the other person loses connection I still lose the game? Because my connection was just fine. How is that fair? I understand that it’s a hard fix but there’s got to be something you can do. And why wouldn’t I just every time I’m losing just unplug my Internet and hopefully the other person loses a game. And your apology seem like nothing more than stuff happens. Deal with it. So I’m guessing I shouldn’t complain because nothing will happen. Thank you have a wonderful day.
- EA_Blueberry
@smitdog97
If the other player loses connection you'll receive a win because the server identifies them as quitting. If a connection issue happened during the game and you see a win at the results screen, that indicates their connection broke off from the servers first. There are two connection error messages. One will state they lost connection and quit while the other will indicate a basic connection error has occurred. It's likely you received the basic connection error where a hiccup at some point happened which triggered the servers to registering your account as quitting the game for that brief moment.
The outcome you experienced isn't fair at all and I feel for you and others that have came to the forums with similar stories. Connection issues are extremely frustrating. When you're up 42-0, let's be real, it's unlikely they would have caught up to you if you were heading into the 4th. Some wild things have happened in real life NFL games like the Colts comeback against the Bucs a long time ago, so anything is possible. The game isn't over until it's over though.
The team is always looking at ways to remedy situations like this on the tech side. For the moment though, our Support staff has no tool capabilities to remove losses or grant attempts back. It's simply outside the scope of what we can do at the moment. I understand this wasn't the decision you were expecting and appreciate you coming here with your feedback. If you're interested in any troubleshooting we're here to assist you, although I do recommend covering your bases before jumping into any ranked matches by power cycling the console and network. That is always a good step to do every month or so to keep your connection and hardware at peak performance.
Good luck in your next game, @smitdog97 One more thing. I would say it was cheating because I’ve heard things like this happen. And this is the way that it happens. But I’m not 100% sure. But I probably should just said it was cheating and things would’ve been fixed.
- EA_Blueberry
@smitdog97
If you suspect it's due to cheating please report them to our Terms of Service team via our reporting methods listed here: https://help.ea.com/en-us/help/faq/report-players-for-cheating-abuse-and-harassment/
They'll take a look into it. The more reports we have the easier it is for our teams to take action.- And what will that do just ban that person? Or what?
