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Anonymous's avatar
Anonymous
11 years ago
Approved

Madden 15 on Xbox one

I just bought my son an xbox one and Madden 15. The game keeps freezing. It won't get past "installing 99%" . Then it goes to "queued" . I need help with this thing before it goes back to the store.
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
11 years ago

Connect to the 'net with a cable rather than wirelessly.

Reset the XB1 network card and clear the cache:

  1. On the console, press and hold the Xbox button until the light behind it turns off (about 5 seconds), which means the console is off.
  2. After the console has shut down, unplug the power cord and wait 30 seconds.
  3. Plug the console back in and turn it on using the Xbox button. Power cycling will reset the network card and clear the cache. 

Also, try power cycling your router.

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