everyone the solution is to go to the ea online chat and talk to them (be nice) and they will give you your pro packs i did it today
@EA_Barry cant you just give us the packs that we paid for, i paid 110 AUD for madden nfl 16 deluxe season edition with 22 bonus pro packs and i have not received one
whats the hold up?
The specialist team contacted basically saying that they can't do anything for me. They gave me a Deluxe Edition code, but those codes where supposed to be redeemed by August 31st, so I won't get all the packs. I guess I will contact PS support before redeeming that code
Community Manager@bblanchard101@M4rCoEHV@FrulayCarnaval@bronco1180
Just to let you know we are still looking into this.
I contacted them the day after I bought the game and they told me that I had to wait a week until I get the packs... yeah sure.
I insisted and then they took my case to the specialist team, which told me that they can´t fix that problem. The worse thing is that edition is still in the ps store, I wonder if people will keep getting scammed.
I just downloaded Madden 16 Deluxe for Xbox One and also did not get the packs.
However, I got on live chat with an EA rep and they manually added the packs for me.
I recommend you guys do the same thing.
Problem with that being I've waited an hour now. Nobody came to help me.
I finally got a hold of them. Waited an hour and a half. They manually added the pro packs.
