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The purpose of this post is fairly specific. Regarding Xbox One connectivity, I will post standard troubleshooting steps which will benefit most people with connectivity issues. Having said that, what we are looking for is Xbox One users who have completed the below troubleshooting and are still unable to connect at all. More specifically X1 users who have never connected, not intermittent connectivity, I mean users who have not been able to play online even once.
- Make sure your XBL Gold subscription is active
- Power cycle your console and then your router
- Connect to your router with a cable instead of wirelessly
- Forward the router ports specified here: http://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live
- Make sure your Gamertag is linked to your EA account: http://help.ea.com/en/article/linking-your-origin-account-with-your-psn-id-and-gamertag/
- Check your router for a hardware firewall (you may need the help of your Internet Provider for this): http://help.ea.com/en/article/connectivity-issues-troubleshooting/
- Temporarily disable or power off any other devices using your internet connection/Wi-Fi
If after completing these steps you still cannot connect at all then please post the following requested info:
- Your country
- Your Internet Provider
- Your router make and model
- Wired connection possible - Y/N
Thank you, we appreciate your co-operation.
For the last several days I have been unable to connect to the ea servers I keep getting the same error message that's he servers can not process my request at this time. I've restarted my console and everything else but still nothing. Please help
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