Forum Discussion
EA_Barry
Community Manager
10 years agoPlease uninstall and then reinstall the game and let us know if you are able to play after reinstalling.
Anonymous
10 years agoI've uninstalled and reinstalled five times
- EA_Barry10 years ago
Community Manager
Please contact an Advisor to determine if there is an account based reason for your seeing this problem.
Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta
For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281 - ApprovedAnonymous10 years agoI've had the same issue and can't et it to work even when I do go to ea help website
- EA_Barry10 years ago
Community Manager
You may also need to delete the save file for this game only: http://manuals.playstation.net/document/en/ps4/settings/data_system.html