Forum Discussion

Anonymous

9 years ago

SolvedApproved

Madden 17 Security Check Issue

When I log into EA on Madden 17, it won't let me hit "next" on the security check.

As you can see

EA_Barry
Community Manager
9 years ago
@azulioi

You should be able to hit the refresh button to get a different Captcha and then enter it correctly to continue.

Let us know if cannot get past this security check at all, thanks.
Anonymous
9 years ago
Approved
I'm having the same issue, is this case sensitive? I tried both ways and still unsuccessful, help!!!!
EA_Barry
Community Manager
9 years ago
@psychoraider323

Assume it is case sensitive.

Did you hit refresh and try to enter a few different ones?
Anonymous
9 years ago
Approved
I've tried refreshing it multiple times with no success
Anonymous
9 years ago
Approved
I have also tried it multiple times. This is ridiculous. More appalling performance from Madden 17.
Anonymous
9 years ago
Approved
Looks like this problem has been happening for 3 days now. Any chance of a response?
Anonymous
9 years ago
Approved
We have tried this. It doesn't work.
EA_Barry
Community Manager
9 years ago
@ahj80 @azulioi @tickels101 @psychoraider323

Can you please post the following info to help us look into this:

Your country

Your ISP

Your platform, PS3/XB1 etc.

Have you ever been able to get past this Captcha in the past?

Thanks.
Anonymous
9 years ago
Approved
Country: Australia
ISP: irrelevant and not sure
Platform: PS4 Pro
Captcha: Never encountered it before on a game.
Anonymous
9 years ago
Approved
how do you fix this