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@bkplaypin If you are able to connect with your friend's XBOX Gamertag but not yours, it could be a syncing issue with your Gamertag profile.
Follow steps here to remove your account from your XBOX One: http://support.xbox.com/en-US/xbox-one/security/remove-profile-from-console
This will not impact any game saves, files, or online progress for any of your titles.
Once your account is removed, simply sign right back in to download your Gamertag profile back to your XBOX One.
- 9 years agoI tried both of these fixes and it didn't work. I get stuck in. The same spot, any additional suggestions ?
- Anonymous9 years ago
same here, I chatted with two EA reps today. both told me there's basically nothing I can do to help resolve this issue. Fantastic Customer service
- EA_Barry9 years ago
Community Manager
Unfortunately, sometimes technical issue can occur that result in loss of user data/progress. This seems to be the situation in your case and it is not likely your saved data is recoverable.
Please continue with case #29678403 until it has been brought to a conclusion. Apologies for this inconvenience.
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