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Unfortunately, sometimes technical issue can occur that result in loss of user data/progress. This seems to be the situation in your case and it is not likely your saved data is recoverable.
Please continue with case #29678403 until it has been brought to a conclusion. Apologies for this inconvenience.
I did everything the rep told me to do. I even erased my cloud to get rid of the "corrupt data" and I still can't get on.
This is awful. Every other game I have works besides Madden, all the hours, the money, and work I put in for my team is now gone because you guys can't help me. You don't have a valid reason for what has happened, or any significant help. Nothing has helped, you guys have only made this worse.
- Anonymous9 years ago
Hey, EA. Loyal customer since MADDEN 04 here. Curious as to when I can use my Ultimate Team or even get on your game!?!?!?
No rep has contacted me back, and I am no way closer to getting on thanks to your guys game. Thanks alot for treating your customers this way!!
- EA_Barry9 years ago
Community Manager
Again, since progress has been made on case #29678403, please reply with the requested info on that case, thanks.
- 9 years ago
Again.....
Why don't you have your customer service reps reach out to me for once (like they've told me they would)
Thanks
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