Madden 19 PC - Crashes to Desktop when loading into game

Having the same issue here, running an rx 580 8gb. Loads into the field and then crashes

@JorshRod Your DxDiag shows and error with CLR20r3 crsahsing, this can be a result of an issue with your .NET framework. 

You can download the Microsoft .NET Framework Repair Tool here:  https://www.microsoft.com/en-IE/download/details.aspx?id=30135

I've tried all the same things as the original poster plus dxdiag + .net framework repair (although I'm not seeing any errors in dxdiag.log or any windows logs) + reinstalled video drivers (GTX1070).  I still have the exact same issues.  The game exits to desktop as soon as I hit the field.  I'm a long time PC gamer, and this is the first game I've had a game exit as soon as I start to play.  Hours troubleshooting = 3.  Hours played = 0.  Is there a fix?  If not, how do I get a refund?

Hi there,

I have exactly the same problem. Also with the GTX1080Ti.

My dxDiag looks like yours... but I don't know how old this error is:

Fehlerbucket 2280556580897081140, Typ 5
Ereignisname: RADAR_PRE_LEAK_64
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: Madden19.exe
P2: 1.0.0.0
P3: 10.0.17134.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

But there is no Report.wer with more informations.

@EA: Is there any possibility to start Madden with some more logging output, so I can provide you with more data?

I have already run progmon.exe during the crash.

The last action before the crash is always (see PNG):

QueryNameInformationFile - \Windows\System32\ntdll.dll

As far as I know, this is a part of the Windows NT kernel ... so there is a lot of Microsoft voodoo magic inside.

All other games runs normal. There are no network activities of Madden near the crash ... so we can rule out connection problems.

So it seems to be a problem between Madden and our HW... Surprise EA! Computer-Games means different HW configurations ;-)

I have to setup my hole machine due to hardware changes at the weekend. I can give you a feedback if the clean win10 installation will fix the problem.

If not, refund seems to be the last option. So maybe you can stay patient until Sunday. Or EA come across with a fix ... who knows? :-)

Regard.

@JorshRod

Have you update that pc ? i tried to lookup at MSI board and that bios version number dont make any sense and not sure what board was 100% yours, but have several bios update and only 1 of them is the right board, try use that VIP MSI auto update tool app most new pc has that today.

Are you in doubt what board is yours talk with MSI support. ( auto update tool app doing this for you, getting all driver and bios. )

Obviously, there are many configs having this issue. This to me is not a hardware problem, it's something common in the game. Where is the crash report for the game. I get the same thing once trying to load the game. Game works fine in Longshot, but exhibition or practice as soon as the stadium shadows appear it fails Everytime. Game is very smooth in longhsot so the game works! Not a hardware or windows problem . The transition from practice to game is stuck. Code issue more likely or something is missing when it installed.

Having the same issue, no old hardware in my machine and still crashes...

So I've fixed the issue on my end. Was using a phenom 2 965 with a R9 x270x which was qualified, and soon as i entered the game it would quit without warning. Did what most folks did on here, updated drivers, framework, directx, updated everything, moved to different drives ssd/hdd, same thing each time. I bought a 8350fx for 70 bucks and popped it in. All of sudden the game is working and silky smooth. Yup so getting a new proc solved my issue. Cant say it will work for the rest maybe help some AMD folks.