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Anonymous's avatar
Anonymous
7 years ago
SolvedApproved

Madden 19 won’t load (PS4)

I purchased the Madden 19 HOF edition. I go to load the game and it gets to the title screen. Then the screen goes dark and a message pops up about recording has stopped. I’ve turned off my internet...
  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved
    @EA_Barry wrote:

    @rmw9292

    If you turn your net connection back on when you get in-game, are you able to play at that point?

    Thanks.

    Barry,

    So I deleted my psn profile off the ps4 (backing up my saved data) and that seems to have resolved the issue and I'm able to play connected to the network and access all the online features without a problem thus far. Hope this helps for anyone else who has this problem

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
7 years ago

@rmw9292

If you turn your net connection back on when you get in-game, are you able to play at that point?

Thanks.

Anonymous's avatar
Anonymous
7 years ago
Approved
@EA_Barry wrote:

@rmw9292

If you turn your net connection back on when you get in-game, are you able to play at that point?

Thanks.

Barry,

So I deleted my psn profile off the ps4 (backing up my saved data) and that seems to have resolved the issue and I'm able to play connected to the network and access all the online features without a problem thus far. Hope this helps for anyone else who has this problem

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @Ardeava

    Thank you, I have marked your post as a solution to make it easier to find for other players who may be having this issue.

    • ElcidB01's avatar
      ElcidB01
      7 years ago
      No Barry, none of these things have worked for me. It still greys out the screen every time I am connected to the internet. I can’t even play the game I spent $80 on. This is ridiculous. I have tried erasing the psn profile and then starting the game back up after putting it on again. It didn’t work. I tried turning the network connection off and starting the game. It loaded fine, but as soon as I switched the network connection on again, it greyed out the main menu screen and became useless. Then I tried erasing the game entirely and re-downloading everything. Guess what? Same problem. You guys really need to fix this. The controller becomes useless and doesn’t accept inputs, and the screen stays grey.
      • Anonymous's avatar
        Anonymous
        7 years ago
        Approved

        Having the same problem spent 60$ on this game and cant even play online.

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    Didn't work, now I can't sign into EA.

    • Anonymous's avatar
      Anonymous
      7 years ago
      Approved
      This is so stupid, thanks EA for being so *.
      • Anonymous's avatar
        Anonymous
        7 years ago
        Approved

        You've lost a lifelong customer today, fix your * before you release it. This is just BS.

    • Anonymous's avatar
      Anonymous
      7 years ago
      Approved
      Same problem I will never buy madden again
  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved
    So you deleted your entire profile

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