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They finally addressed this in today's update
- Reduced the chances of encountering a disconnect from online games when transitioning into gameplay. Additional fixes remain under investigation for future title updates.
If they fixed it today, they did a poor job. I had a guy quit before kickoff and i got the loss. I expect this from the NHL series not Madden
- EA_Blueberry6 years ago
Community Manager
Which game mode are you getting booted from? A loss indicates your connection broke off from the servers first from that match.
Are you up for some quick troubleshooting to see if we can eliminate it for you? Let us know what platform you play on and if you can run a quick UO Trace so we can see how your connection is reaching our servers, we'll get a clear picture on what the root cause could be.UO Trace Download
https://help.ea.com/en/help/faq/connection-troubleshooting-basic/- 6 years ago
I have this issue on over probably 40% of the head to head games i play, I can be winning with 10 seconds left... lost connection and get the loss. Also alot of time I dont even get to kick off get the disconnect and the loss. Love the game but starting to become huge issue.
- 6 years ago@DZNUTS6477 ive tried getting a refund multiple times lol. Played madden all my life but enough is enough
- EA_Blueberry6 years ago
Community Manager
@EA_Blueberry wrote:
Which game mode are you getting booted from? A loss indicates your connection broke off from the servers first from that match.
Are you up for some quick troubleshooting to see if we can eliminate it for you? Let us know what platform you play on and if you can run a quick UO Trace so we can see how your connection is reaching our servers, we'll get a clear picture on what the root cause could be.UO Trace Download
https://help.ea.com/en/help/faq/connection-troubleshooting-basic/If you're getting disconnected that often there is something wrong and we need to figure out what it is. The speedtest you posted shows how fast your speed it, but it doesn't show the whole story on how your connection is reaching our servers. That speedtest is to your internet provider, not our servers.
Please run the UO Trace and attach the results here. Most people these days have high speed internet, that's generally not the problem. What is usually the case is a wide ping variance highlighting an unstable connection or severe packet loss. It's not always the user's network either, it might be a server site your connection is pinging along the way to the servers that was disrupted by a storm or damaged due construction.We're here to work with you if you're up for some quick troubleshooting. Let's find a solution so you can stay on the field and earn those W's. 👍
- 6 years ago@EA_Blueberry It’s ppl disconnecting from the internet when they are losing and it’s guvim the loss to the wrong team. It’s happened too many times at the worst time for me to think it’s coincidence or my server
- 6 years ago
Im hard wired i get messages that say the cable is disconnected when its half way across the room I did the uo trace and the rep explained there are 2 closed ports that need to be open .i called comcast they opened the ports.... now im still having the same issue like he said i love the game alot but this is crazy i have given out so manny free wins ....YOU ALL SHOULD Value the FEW customers you have left and fix this issue
- 6 years ago
Greengage22 makes a great point..
Haven’t read a better comment in this thread until this one. Their customers are dropping like flies and it’s time THEY figure out what THEY have done. The EA replied keep repeating themselves and keeps getting the same responses about how his/her suggestions ARENT WORKING. figure this out EA/PS4
- 6 years ago
Should have been fixed years ago. They are losing my respect and do these things for reasons of their own and I know they are responsible
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