Madden 20 - won’t let me play online
Every time i get on madden 20 i get a notification which says Attention you must be signed in to xbox live and the ea servers in order to access the online features of this title. I have tried absolu...
Forum Discussion
EA_Aljo
Community Manager
Community Manager@eberndt22 and @dbwpb3
Are you absolutely sure you're using the right email address of your EA account? That's one of the main reasons this happens. It could be a different email than the one your PSN ID/Xbox gamertag is on. Something else you can do is change the password on your account at www.origin.com. Another reason this happens is if you've tried to log in too many times. That will lock you out for about 90 minutes.
@EA_Aljo Yes. I am absolutely sure it is the right email. I re verified it the other day to see if it would fix my problem, and it did not.
- EA_Aljo
Hello, @eberndt22.
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Are you experincing a loading circle that spins when you click on anything online related? I am having this issue....the screen goes dark, a loading circle spins clockwise about three times, and then goes back to the madden homepage.
- EA_Aljo
Hi there, @The_DMH815.
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Did you fix your problem? I am having same issue
EA_Blueberry@wisconsinDoms
This thread is from May last year, I'm going to close it down to avoid further necroposting.
If you're still having trouble connecting, please try these steps below before creating a new thread. Sorry to hear about the trouble you're having. Our Support teams on Twitter and our Help Site are always on standby to assist you with your EA account too.Connection Troubleshooting
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
