Madden 20 - won’t let me play online
Every time i get on madden 20 i get a notification which says Attention you must be signed in to xbox live and the ea servers in order to access the online features of this title. I have tried absolu...
Forum Discussion
xbox one
EA_Aljo
Community Manager
Community ManagerTry clearing the alternate MAC address with these steps:
Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know what happens.
Cleared ny Alternate MAC - same thing is happening
- EA_Aljo
Thanks for trying that. Next, I'd like you to delete your gamertag from your console and download it again. If that doesn't work, try highlighting the Madden 20 tile. Then, hit the Menu button on your controller. It's to the right of the Guide button. Then, go to Manage game & add ons. Then, go to Saved data. Delete the data for your gamertag. Don't delete from everywhere though. Try playing again and see if that helps. Let me know if either of these work for you.
I deleted data from my gametag (console only) and the same problem is occurring. Any other suggestions?
- EA_Aljo
Can you try what @Sliceman187242 is suggesting and let me know what happens? Thanks!
Did not work
- EA_Aljo
Let's see if alternate DNS servers will help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
I did this, same issue. Should i change my DNS back to what it was?
I also noticed that my port changed on it's own while trying to power down my console.
- EA_Aljo
You can change it back if you like.
Do you use an external hard drive or do you gameshare?
I dont belive I am doing a gameshare. I have a disk and I installed it
- EA_Aljo
Does it work if you use a different gamertag?
I only have one gamertag
- EA_Aljo
Can you create another to test this out? That would help us narrow this down to an account issue.
Hi @EA_Aljo
I had a friend sign into his gamertag, and he was able to access all of the online modes in madden that I have been unable to on my gamertag.
Now that we know it is not a console/disk/connection issue, what steps can I take to resolve this issue? Thanks!
- EA_Aljo
It sounds like this is an account issue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
This isnt anyones * problem except EA! Quit trying to act like you dont know whats going on. Literally no game i have axts like this. My internet speed is 200+ mbps. This is just your lazy * company
