Madden 20 - won’t let me play online
Every time i get on madden 20 i get a notification which says Attention you must be signed in to xbox live and the ea servers in order to access the online features of this title. I have tried absolu...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerLet's see if alternate DNS servers will help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
I did this, same issue. Should i change my DNS back to what it was?
I also noticed that my port changed on it's own while trying to power down my console.
- EA_Aljo
You can change it back if you like.
Do you use an external hard drive or do you gameshare?
I dont belive I am doing a gameshare. I have a disk and I installed it
- EA_Aljo
Does it work if you use a different gamertag?
I only have one gamertag
- EA_Aljo
Can you create another to test this out? That would help us narrow this down to an account issue.
Hi @EA_Aljo
I had a friend sign into his gamertag, and he was able to access all of the online modes in madden that I have been unable to on my gamertag.
Now that we know it is not a console/disk/connection issue, what steps can I take to resolve this issue? Thanks!
- EA_Aljo
It sounds like this is an account issue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
This isnt anyones * problem except EA! Quit trying to act like you dont know whats going on. Literally no game i have axts like this. My internet speed is 200+ mbps. This is just your lazy * company
