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kicker10bog's avatar
6 years ago
Solved

Madden 20 Companion App Status 0

Hello, some leagues are having trouble exporting their data. Whenever they attempt to do so, it tells them

 

League Info failed getting data from Madden NFL server. Please try again Later.

It also says: "Details: status 0"

So, they try again later and it gives them the same message. Every. Time. Doesn't matter which user it is or what phone they're using. 

As the developer, I can't do anything to fix it because the error appears to be happening before it even tries to access my server. I wish I didn't have to tell them that there's nothing I can do. 

This isn't new either. There used to be a topic about this but it has disappeared. 

  • kicker10bog's avatar
    kicker10bog
    6 years ago

    @BrandonP0693 wrote:
    @kicker10bogPlease elaborate. You were able to fix the issue?

    I solved one issue that causes this error. I suspect there's more than one though because it was happening to a small number of leagues on MyMadden.com before that certificate expired. This particular cause seems to be that the companion app is getting picky with what certificates it will work with. However, it still works over the insecure http urls. I went ahead and purchased a new cert instead of using a free one so people could use https for a little greater peace of mind. 

16 Replies

  • kicker10bog's avatar
    kicker10bog
    6 years ago

    The recent influx of this issue coincided with my Let's Encrypt certificate renewing. So, I obtained a new cert from a different CA and it seems to have fixed the issue for many. 

    @EA_Blueberry do you know if the Madden Companion App has stopped working with Let's Encrypt certs intentionally?

  • BrandonP0693's avatar
    BrandonP0693
    6 years ago

    I can confirm that I am having the same issue. The weird thing is that rosters and weekly stats were able to go through. Also, when I first set the league up I was able to export all league info week by week. But when i advanced it quit working. I have a samsung s10 5g. The other commissioners are on iPhone. I have removed and re-installed the companion app as well. This is for an xbox one league. Pigskin 22. Please let me know if you can help or have any advice. 

  • BrandonP0693's avatar
    BrandonP0693
    6 years ago
    @EA_Blueberry I can confirm that I am having the same issue. The weird thing is that rosters and weekly stats were able to go through. Also, when I first set the league up I was able to export all league info week by week. But when i advanced it quit working. I have a samsung s10 5g. The other commissioners are on iPhone. I have removed and re-installed the companion app as well. This is for an xbox one league. Pigskin 22. Please let me know if you can help or have any advice.
  • kicker10bog's avatar
    kicker10bog
    6 years ago

    @BrandonP0693 wrote:
    @kicker10bogPlease elaborate. You were able to fix the issue?

    I solved one issue that causes this error. I suspect there's more than one though because it was happening to a small number of leagues on MyMadden.com before that certificate expired. This particular cause seems to be that the companion app is getting picky with what certificates it will work with. However, it still works over the insecure http urls. I went ahead and purchased a new cert instead of using a free one so people could use https for a little greater peace of mind. 

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