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312will's avatar
312will
7 years ago
Solved

Madden 20 does not launch after update

Hi there! Madden 20 was working perfectly last night on this machine but no longer does after today's update. After clicking Play, a window pops to 100% cloud sync, but the client does not launch and Windows returns me to Origin.

I've reinstalled both Origin and Madden 20 this evening, I've deleted my temp files folder, and I've reinstalled video drivers.

Product: Madden NFL 20
Platform:PC
What is your gamertag/PSN ID? ColonelCarnageTX
Date/time issue occurred 7/26/19 5:30pm CDT
What type of issue do you have? Client does not launch
Which mode has this happened in? Ultimate Team
Which part of the mode? Launching the game
Summarize your bug: Every time I press play on Madden 20 in Origin, Cloud Save syncs to 100% but then does not launch. 
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launch the game
What happens when the bug occurs? The game does not launch
What do you expect to see? The game should start normally
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? GTX 2080 Ti
Enter RAM memory size in GB 32GB RAM, 11GB VRAM

  • 312will's avatar
    312will
    7 years ago

    Yeah I tried all that, and it didn't work, but here's what did.

    I had to run Windows Update to get to Version 1903. This took a really, really long time, and at points I thought it was frozen. But it completed, and I was able to launch the game.

    I still got a black screen on launch, and I reinstalled video drivers for a fourth time, but the difference was installing after the 1903 update.


    Works like a charm now. 

7 Replies

  • 312will's avatar
    312will
    7 years ago
    @datadude08 I have not yet. Worked fine last night.

    I'm installing on a laptop now here to test, but it works on a work machine that I VPN'd to, and a friend on my network just now installed and successfully launched without a problem. Frustrating.
  • datadude08's avatar
    datadude08
    7 years ago

    After several hours on the phone with EA and scouring the forums.  I saw a fix that worked for Madden 19 with this problem. It appears this still fixes the same issue in Madden 20.  

    1. Hit Windows Key + R

    2. Enter %temp%  . Press Enter

    3. Make sure that hidden files are visible. 

    4. Look for the Madden 20 folder. 

    5. Delete the entire folder 

    6. Close Origin and relaunch it. 

    7. Launch Madden 20 from within your game library in Origin. 

    This worked for me and the issue is now gone. 

    Let me know if this fixes your issue.  It fixed the issue for me on two different machines that I tried. 

  • 312will's avatar
    312will
    7 years ago

    Yeah I tried all that, and it didn't work, but here's what did.

    I had to run Windows Update to get to Version 1903. This took a really, really long time, and at points I thought it was frozen. But it completed, and I was able to launch the game.

    I still got a black screen on launch, and I reinstalled video drivers for a fourth time, but the difference was installing after the 1903 update.


    Works like a charm now. 

  • icicle22a's avatar
    icicle22a
    7 years ago

    I'm having the same issues and it happened after an update 2 days ago on my laptop. Now my gaming PC won't launch Madden after an update this morning. 

    I had this issue a few times last year on Madden 19 after updates were applied and one of my machines wouldn't launch it until a new patch was released a month later.

    What is going on here? The game is working fine and I am playing it like a champ. An update get's release. I install it and do not touch anything in settings or windows. No changes at all except update and then it won't launch. This is frustrating. There has to be something going on as I see too many people having this issue on Madden 19 and now Madden 20. Any other ideas?

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